Shameful customer support experience.

I had the unfortunate opportunity to contact Hisense customer care after a fridge under warranty developed cracks in the internal lining. Communication has been horribly frustrating with no commitment to customer service, taking on average a week to respond to a question about “what next” when that kind of information should have been volunteered right from the start. It took two months to eventually confirm that I had to contact the store where I bought the unit for a replacement, AFTER Hisense authorised said replacement. Needless to say - this is the last Hisense product for me. Horrible experience!