Shameful customer service.

I purchased a Hisense 6 kg front loading washing machine from Makro on 31 May 2015, and the machine performed wonderfully until about the middle of July. Still being under warranty I phoned Makro and logged a fault with them and through Hisense they organised a technician to come and fix the problem, namely the belt had jumped off of the machine. After this was fixed the machine then performed maybe four wash cycles before not working again. I got ahold of Makro again and then they put me in contact with Hisense head office to sort out this problem. I was informed that the fault is most likely the pulley and that a new part would take 3 working days to come from cape town.<br> This was at the beginnning of August.<br> After phoning on both 7 and 14 August I was told the part still wasn't available despite several assurances it would be. I have been without a washing machine since the beginning of August and Hisense is extremely sloppy in their assistance in sorting out this problem, and their customer service is the worst I have ever experienced in that there is always a sob story from their side as to why I am not able to get any kind of assistance in rectifying this matter.