DP
Dean P

1 reviews | Active since Mar 2020

23 Feb 2022, 16:37

Service number: *** (3 weeks still not received tv after repairs)

3 weeks ago my hisense TV stopped working when press power button, the red light flashes 3 times. Contacted the shop where purchased the t.v and provided my receipt which was needed to identify if tv still under warranty which currently is. 3 weeks ago the shop called hisense and booked and agent to come to my house and fix the TV in the comfort of your own home as they brochure states, however after 20-30 calls later finally a guy came home. After 5 minutes inspection he said has to take the TV to there warehouse ( definitely false advertising should be pick up tv from your house and make you wait at your house). Anyway called in Monday morning, and agent said the led strip was problem and tv was fixed on Friday and it's dispatched for delivery. Today Wednesday called in morning, a lady said tv out for delivery today, so had to cancel some interviews incase guys come drop of tv, it's now 4.30 called hisense another agent said tv was fixed and the technician will call me by Friday or Saturday. Is this a company or a zoo where everyone running wild, lost and confused. The entire after sale service module/ structure hisense is pathetic, really needs remodeling and some kind of intervention cause after service like this will be very hard to even think about purchasing any hisense products in future.

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