Service Centre Just the pits!!!

I am applaud at the level of disregard Hisense has for its customers, especially the repair centre. I logged a call for to get my dishwasher repaired, via their online repair centre portal on the 1th Oct 2025, on the 5th Nov 2025 I call the call centre to follow up, I was told that they didnt receive my request, mind you I was sent a ref no when I initially logged the call. I was asked to send a email with the ref no and all, which I did. On the 18th No 2025, they send a tech to come and assess the damage to the unit only to find out that they need to order the part to replace the faulty one. I even paid the call out fee. Its been more than a month I have not heard back form either the tech or Hisense regarding this matter. Really frustrating seeing that at has been more than 2months and nothing has happened.