SERVICE CENTRE IS THE WORST

Our Washing Machine leaked and stopped working last week (our machine is still under warranty) we reported this issue to the service centre 22/07/2022. We received a ticket number , I also called as this is the only way of us doing washing and my husband and I working both full time , with 2 babies at home - they said they will send a job number which they only sent yesterday i hoping a technician was going to call t see when they can come and fix our washing machine. With no luck - I called again and they said my ticket number was closed for some reason of course I freaked out as they said they had t re open one with n waiting period again of 2-3 working days until someone will contact us - I even explained my babies dont have clothes and with us working full time we cannot hand wash and dont have time for any other alternatives. This is probably the worst service I have ever received and the Service centre staff doesnt care and have no customer relationship skills (how are they employed as SERVICE CENTRE staff to communicate with clients with such bad attitudes) they dont even try to find out whats going on - they just dont care! Will never be a customer again - I dont know how my kids clothes will be washed! SO BAD