********** service

I bought a dishwasher H15DME from Hifi corp Carnival mall on the 27th of February 2022 and got a 2 year plus one year warranty. The baskets started rusting after just a year of use and I have been using the recommended Finish tablets in the entire time. I brought it to their attention on the 7th of February 2024. After several follow up attempts, they simply called me bluff, i.e. the baskets are not covered under the 3 yr. warranty. I was told that I needed to buy them myself. Further to that where I was to buy them from there was no stock. In the process I must say that just trying to navigate the customer service process is a nightmare in itself. I have since tried to reach out again with no success. Now when I find similar defects being reported on this platform, it then tells me that there is an underlying problem with their workmanship and as customers we just have to suck it up. Now i am stuck with a horrible looking dishwasher. I was recently looking to replace my Samsung top loader that has given me 15 years of hassle-free service and I found myself with a distaste of considering Hisense as a replacement.