Service and Spares centres are on permanent holiday

<p>I have been on the hunt for a replacement LI38200A battery for my Hisense phone since last year. No retail shops seem to stock Hisense parts. Takealot, where I bought my phone, doesn't stock spare parts. I visited the service centre in Milnerton, but I was told that I cannot buy batteries from there, and that I need to contact the factory in Atlantis directly. </p> <p> </p> <p>I then sent an inquiry form via the website, which was followed up a week later by forwarding the query to the spares team. The spares team sent me a form to be filled, which proudly proclaimed a 24 hour response time. That was a week ago, and I haven't received any response, not even an acknowledgement that they received my email. They've also ignored all my followup emails.</p> <p> </p> <p>I'm very disappointed with the service (or lack thereof) I've gotten. Is this a serious company?</p>