Selling of defective gadgets by hisense via takealot

Your Takealot.com Return Request RRN-aa21-0c58 (***).

I refer to the above order of a hisense sound bar that I regret purchasing from takealot. My question to you hisense is this, why are you selling defective products on takealot. I trusted your brand and I had never had any issues with your products. My whole house is carrying the hisense name from corner to corner because I love your products only until I bought a hisense sound bar via takealot which is defective and they don't want to replace it or fix it. This is ridiculous really I nolonger have trust in you and I urge everyone not to buy hisense products via takealot otherwise you will regret it. Your image and good is being tarnished by takealot. This is boring I want my sound bar. I will take this further than you think if this matter is not resolved.