SAD , SAD SERVICE

This would be my second review that I leave here about the service I have received from the Hisense customer service team. It is shocking to see that Hisense, does not value their customers. There is no accountability in the customer service team.

Just to mention I have dealt with multiple superiors just to mention Antonio Arendse , he has no customer skills , no customer retention skills and the way he handles complaints is appalling. Next we have Cleo Kirk ( Service network Manager) , this individual has shocked me one to many times in the way he speaks to customers , handles complaints and when you ask simple questions he cannot answer you but makes up absurd assumptions of what could be the problem when it is not. Another shocker is the false claims that he makes and to make things worse he seems very confident in what he says and converses to me.

What I also do not appreciate is my case being closed when it not being escalated further. With all this frustration I request email addresses of individuals that can actually help and all I get is silent response from emails

I thought I was doing the right thing in purchasing and supporting this brand however , I was not expecting the after sales service and customer service to be this ********** with endless fights and my case just being closed with no further help from anyone else.

Moving forward , I will not be purchasing anything from this brand after these 2 months of continuous back and forth and no resolution to my matter nor an apology to say sorry for all the inconvenience that has been caused and I had to deal with.

I would have expected better from you Hisense really I did expect better from a brand like yours. I have lost all faith in your brand I do not thing anything can regain my trust back into your brand.