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CH
Claudia H

1 reviews | Active since Dec 2021

06 Aug 2025, 09:30

RUSTY DISHWASHER RACKS

Same problem with rusty dishwasher racks. No spare parts available. No service available. My racks have rusted so badly it now a health hazard. Probably going to have to buy a completely new dishwasher due to the lack of support and spare parts available. WILL NEVER BUY HISENSE products again!!!!

0
Replies (6)
Hisense
Hisense's reply06 Aug 2025, 09:37
Official
Good day Claudia,

We sincerely apologize for the inconvenience cause to you, kindly note that our VOC department will be in contact with you.

Kind regards,
KJZ

Best regards,

Hisense
Hisense's reply06 Aug 2025, 15:31
Official
Good day Claudia,

We see that the VOC department has reached out to you.
As advised, the matter has been escalated to the spares department, here is your ticket number ***.
The spares department will be in contact with you within the 48 working hours.

Regards,
KJZ

Best regards,

CH
Claudia H's update08 Aug 2025, 14:10
Reviewer Update
Hello KJZ
I look forward to hearing back from the spares department.
Thank you.
Hisense
Hisense's reply09 Aug 2025, 08:56
Official
Thank you for your response, Claudia. We have also sent a follow up for them to prioritize.

Please reach out if there's any further delays.

~TT

Best regards,

CH
Claudia H's update13 Aug 2025, 09:37
Reviewer Update
Still no feedback. Still no response from the spares department. NOTHING! I can't tell you how disappointed I am with the lack of service delivery on spare parts for HISENSE products. It such a poor reflection on your brand.
Hisense
Hisense's reply13 Aug 2025, 10:13
Official
Good day Claudia,

Kindly note that the spares department sent you a quotation on 9 August. Please check your emails for their correspondence.

Kind regards
KJZ

Best regards,