DE
David E
1 reviews | Active since Oct 2021
30 Oct 2024, 15:34
Rusted through upper dishwasher rack in less than 2 years, not covered under waranty!
We bought a Hisense dishwasher 2 years ago from Makro.
The top rack has completely rusted through and fallen apart, it has also stained all our white plates. We tried to get a new rack but according to Marko / Hisense this is not covered under the 2-year warranty and just found out it will cost over R2000 to replace it from another supplier.
This has to be a factory fault, if Hisense or Makro is not interested in helping I will make it my personal mission to make sure consumers know what they are getting when they buy a HiSense dishwasher and never ever shop at Makro again.
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David E's updateReviewer Update
31 Oct 2024, 11:18That's not the point. This is a defect issue; how can you support the fact that an R5k plus machine only lasts 6 months? I see lots of reviews and posts regarding this product. You know it's an issue, so you would rather not replace it at your cost in the face of long-term customer value and brand damage. Wow good luck with that, you maybe interested in my new website that will be coming online, I will share with you shortly. www.hisensedishwashersuck. It won't be defamation but facts and pictures.
Hisense’s reply30 Oct 2024 at 21:03Hi David,
We would like to apologise for the bad experience. Rust is indeed not covered under warranty after 6 months of purchase.
Please make contact with our spares team for assistance The email address is ***.
Regards,
TPN
Hisense’s reply30 Oct 2024 at 21:03Hi David,
We would like to apologise for the bad experience. Rust is indeed not covered under warranty after 6 months of purchase.
Please make contact with our spares team for assistance The email address is ***.
Regards,
TPN
DE
David E's update31 Oct 2024, 11:18
Reviewer Update
That's not the point. This is a defect issue; how can you support the fact that an R5k plus machine only lasts 6 months? I see lots of reviews and posts regarding this product. You know it's an issue, so you would rather not replace it at your cost in the face of long-term customer value and brand damage. Wow good luck with that, you maybe interested in my new website that will be coming online, I will share with you shortly. www.hisensedishwashersuck. It won't be defamation but facts and pictures.
Hisense’s reply30 Oct 2024 at 21:03Hi David,
We would like to apologise for the bad experience. Rust is indeed not covered under warranty after 6 months of purchase.
Please make contact with our spares team for assistance The email address is ***.
Regards,
TPN
Hisense’s reply30 Oct 2024 at 21:03Hi David,
We would like to apologise for the bad experience. Rust is indeed not covered under warranty after 6 months of purchase.
Please make contact with our spares team for assistance The email address is ***.
Regards,
TPN