Rude Technician, horrible service, worst product

Worst product and rude *********** technician. I bought a 65' 4k smart TV through Digital Planet in July 2022. In August it started freezing occasionally. I reported it but go no help. In March 2023 the TV stopped working completely. The bluetooth unpairs the remote or any other device which makes it impossible to operate the TV. I reported again and Hisense said they would give a credit note for it. That day a Shadrac from Hisense told me he was coming to collect the TV. When he got to my house he told my husband that he won't take the TV because there is nothing wrong with the TV. I must buy a new remote. I emailed digital planet to ask them how does the remote make the picture to freeze? Shadrac came back telling me I am wasting his time, I am going to have to pay for calling him out. I showed him the videos I had taken showing how the remote freezes then he changed the motherboard and told me that the remote is not compatible with TV. When I asked him how is that possible since they came together, he was soo rude. He told he doesn't sell TV's I must ask the people who sold me the TV and stop wasting his time. After a long battle, he was instructed by his boss to take the TV with the remote. The TV only came back last week Thursday without the remote and its still not functioning. I4 days later I am still waiting for the remote. I wasted my hard earned money and never again will I buy a Hisense Tv which I only went for because the LG which I initially wanted was out of stock.