******* Customer Service

I sent Hisense an email on 11 July 2022 stating that my TV screen had cracked and requested a quote for replacement. After a follow up on 13 July, I finally got a response from their support stating that I must contact a technician (Sipho) and he would be able to give me a quote - I was only provided with a cellphone number.

I tried calling Sipho but he never answered, so I WhatsApp'd him with the details of my TV and that I was looking for a quote. He responded quite quickly on 15 July to say he would investigate and come back to me.

Since then, I have tried calling and WhatsApping Sipho in vain and I have "escalated" this to Hisense who is now ignoring me.

In other words, after 16 days of struggle, I have gotten nowhere. Typical service in South Africa