******* after sales service, I doubt I'd buy another.....

Right, I've been patient, now I'm having a moan. I logged a call with 'Harley Cares' about 3 weeks ago and was told to send them a list the length of your arm of info about a problem I'm having with my tv. I constantly then got sent questions which were all contained within the info I had already sent and added to my frustration. Eventually a technician pitched up at my home and diagnosed that the TV's motherboard needed replacing because the one I have is old and they don't make later firmware for it. So he went away with a promise to order the part and someone would come install it. 3 or 4 working days later a tech pitches up, I thought to install the part, but he was ALSO coming to diagnose the issue, a 2nd tech to inspect. On Monday I called to ask when the part was being replaced because it was nearing the promised 3-5 working day turnaround time, only to be told it was yesterday or today. So TODAY I called to find out when the tech would be here because he didn't come yesterday. I had to call them 4 times, once because I was put on hold and just left for nearly 20 mins and I figured the lady had simply forgotten I was on hold. I then called back 3 more times first time the guy said he would find out and call me back, 2nd time told me the techs were hard to get hold of and 3rd time he said he was calling the tech and would get back to me within 30 mins and I never heard a peep. I just tried calling and it seems their call centre is now closed. I'm not sure I'd ever buy another Hisense. After sales service is terrible, when I have to chase them over and over and over and over.....not good enough. If this was my team I would light a serious fire under them. Harely doesn't seem to give a flying ****, let alone care.