Returns policy and urgently sucks!

Hisense takes extremely long to answer on request. I recently bought a fridge and the fridge body was faulty, the frame is bent causing the door not to close. It has taken nearly a month to get a credit request from them and then get told that only after they collect the fridge they will pass a credit to the shop and they have to refund me. I constantly have to phone them just to be told to call back in a day or two to find out about progress. I am having to pay for delivery again and still have to sit without a fridge for weeks. This is unacceptable. Hisense, you really have to brush up on your aftersales service!