Repairs not done to incompetence!!!!

I purchased a Hisense T.V. last year April 2015 from Marko, Germiston. I send the T.V. back to Marko due to a cracked leg that broke in half, the screen received a 2mm crack. The Remote was faulty within the first month. I sent it in the same time. I got my T.V. back after a month to find that only the leg was repaired. I asked Macro why nothing else was done and was told by Customer Care I needed to contact Hisense directly, which I did. Asking: \Why my remote wasn't repaired?\" Answer \"Software updated incorrectly.\" They left the remote. I was told to update with an instructed e-mail, I'm still waiting for it. It's highly upsetting that I'm supposed to fix a Hisense fault. The agent also stated he would send an Agent to replace the remote (which hasn't been done. With regards to the T.V. screen, I was just told the warranty doesn't cover it since I only had the T.V. for two months at that stage. It makes no sense to where the products guarantee has gone, not even a suggestion to replace the faulty T.V. No contact has been made further. I'm upset with Hisense thinking I'm buying a great product getting disappointment. I feel this is unfair as a customer. Regard Willem"