Repaired TV faulty again after 2 weeks
In January my TV, which is less than 3 year old TV, suddenly stopped working properly and just had strange vertical lines. After numerous phone calls to their warranty department they finally collected it for repair and only returned after a month of phone calls and begging. Today after having my TV back for just over two weeks, it happened again. I have called them twice today and I am still waiting for someone from the technical department to call me back - its ridiculous. Its absolutely disgusting. I can't believe we spent so much money on this piece of *rap! Do not buy a hisense!
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Hisense's replyOfficial
22 Feb 2021, 14:42 Dear Cynthia,
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 827918.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 827918.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply22 Feb 2021, 14:42
Official
Dear Cynthia,
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 827918.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 827918.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
's updateReviewer Update
01 Mar 2021, 14:13So it's been a week since I received a phone call from hisense promising to get back to me with information regarding the repair of my TV and when I could expect it back. I have not heard from them, calling the the very unhelpful call centre didn't provide me with any further information. It's ridiculous. I just want my money back. Do not buy a hisense product - it's trash.
's update01 Mar 2021, 14:13
Reviewer Update
So it's been a week since I received a phone call from hisense promising to get back to me with information regarding the repair of my TV and when I could expect it back. I have not heard from them, calling the the very unhelpful call centre didn't provide me with any further information. It's ridiculous. I just want my money back. Do not buy a hisense product - it's trash.