REPAIR OF HISENSE TV UNDER GUARANTEE- JOB ***

MY 49"smart TV broke down, just over a year after I bought it, the guarantee is for 4 years so I called the national number. After 3 days it was picked up and taken to Barnards TV, this was on the 29.1.19. I was informed that a part had to be replaced, after which they would return the TV. On Sunday 10.2.19 Hisense sent me an e-mail that the TV had been repaired, so I phoned Barnard TV Service to find out when it was going to be delivered. They told me that it would be delivered on Monday, as they were doing deliveries to the East Rand. The TV was never delivered, so I called them on Tuesday, they said that they were busy and would call me back after 5 minutes, they never did, I called them back several times, but the phone just rang. I then contacted Hisense which informed that they would deliver on Tuesday, they never did. Hisense informed me that it would be delivered on Wednesday, but they never did. Today is Thursday and I don't know when I will receive the TV, or what has happened to it.

This is very poor customer service especially coming from a company like Hisense. I would like to know what they are going to do about it. I also hope that when I finally receive the TV that it is not scratched or damaged. Hisense job number 210 869 468.