TM
Tash M

1 reviews | Active since Jan 2016

16 Feb 2016, 14:30

Repair almost same price as product

I have a Hisense Infinity H3 smart phone. I got the phone towards the end of last year and have been happy with the phone. Yesterday morning I dropped it and the screen cracked from the top corner outward across the whole face. I tried to get quotes to fix the screen and found out normal cell phone repair shops don't fix Hisense, so I contacted the supplier and got a quote for R1035. The phone is now selling for R1500 so it doesn't make sense that the repair costs almost the same as a new phone especially if you add the cost of driving from PTA to Kempton and back to fetch it later. I would like to continue using the brand but have chosen to get something else because if something else goes wrong it will cost me a lot to fix it. This isn't the best way to build a brand

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Replies (1)
Hisense
Hisense's reply16 Feb 2016, 16:06
Official
Hello Tasha321,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team