Refused to give customer a refund on brand new tumble dryer

I purchased a tumble dryer from makro in April 2025. When I used it for the first time I noticed the drum was not turning and decided to request a return. Hisense then reached out to me to set up a date for inspection. They performed the inspection where they confirmed that the motor was stuck, stated that they will submit a report to the store stating their findings and asked whether I would like then to fix the machine, replace it or what. I said I would prefer a refund so that i could ratber get something else. Hisense did not send their report to makro to process my refund instead they insisted to do another inspection and stalled the process in order for me to get my refund and pushed to fixed the machine. Which they did despite what i had wanted.