Reference Number: ***5 - PATHETIC AFTER SALE SERVICE!!!!!

Reference Number: ***5

FIrstly no communication for 2 weeks after the fridge was assessed.

I eventually called the repair people,they then said Hisense would call me.

I received a call on Monday 25 April from Sandisiwe regarding the collection of my fridge. He said the fridge would be collected the Tuesday and I would have the credit in my account by Wednesday to repurchase a fridge. I explained I had no appliance to keep my food cold.

On WEd there was no credit. On Friday, Today28.04, i called the call centre and spoke to Thuli who said Takealot must issue me the credit. I said no according to Sandisiwe, I am suppose to have had the credit already. I asked her to get Sandisiwe to call me back. No call back.

I contacted Takealot. According to them they have no record of a return on my order no:

I called back and spoke to Trimaine, demanding to speak to a manager. I gave her my order number and she put me on hold for 11 minutes, never coming back to me.