Reference number: *** - No action taken in almost 2 months

Reference number: ***

Hisense South Africa I have logged a call on 28 January 2020 for a faulty tv. I have tried all avenues to get this sorted. I spoke to Nathan at repair centre, Rubin at the head office. Every other person that took calls at the repairs centre. Korabo from Cape Town office. I have logged 3 complaints to the complaints email without response. You are by far the worst company I have had to deal with. We have been waiting 4 days short of two months and no one has even come out to asses the tv. We have been told to take the tv to takealot for repairs. I tried to ask how will takealot repair it but could not get an answer. Your employees are more concerned that I got irritated and rude over the phone, after waiting for over 7 weeks for anything, rather than their lack of responsibility in this situation. My partner is a teacher and will be at home without at tv during this lockdown. We are now awaiting feedback from a Robin at your head office but I don't even have high hopes. Who is the highest person I can get a hold off? This is really ridiculous. There is two days left and I am almost sure the that this wont be resolved, but I would like answers.

As a side note, I will be posting this on several pages for the public to see, until this is resolved or answered.