MD
Malcomb D
1 reviews | Active since Mar 2009
12 May 2021, 09:51
R5000 Hisense paperweight
Bought a brand new 50" LED TV and right off the bat the remote is faulty. I now have a R5000 paperweight. Called the service department who assisted me in testing the remote and proving it faulty. I was asked to email the service department, which I did, but 3 days later still no response. I have made an error in judgement by buying this junk because it was cheap. Spend the few thousand extra and buy a better brand.
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Replies (2)
Hisense's replyOfficial
24 May 2021, 13:15Dear Malcom,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 889245.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 889245.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply24 May 2021, 13:15
Official
Dear Malcom,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 889245.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 889245.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
MD
Malcomb D's updateReviewer Update
25 May 2021, 11:35Hisense took so long to respond that I opened the remote and repaired it myself. You would be amazed at what gets past "quality control" at Hisense. I regret my purchase every minute, even though it's working now.
MD
Malcomb D's update25 May 2021, 11:35
Reviewer Update
Hisense took so long to respond that I opened the remote and repaired it myself. You would be amazed at what gets past "quality control" at Hisense. I regret my purchase every minute, even though it's working now.