CR
Cerri R
1 reviews | Active since Nov 2021
05 Oct 2025, 12:23
Quality
I have always been a fan of Hisense (my whole household is hisense, fridge, freezers, everything) until last week when i ordered some stuff and they were not in working order.
I purchased a dishwasher and was instantly disappointed, it was delivered broken, tech will be out to repair on Monday (apparently?)
Same applies to the the soundbar, got it all set up and then The volume on the soundbar is almost non existent, my phone is louder.
I really expected more.
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Replies (2)
Hisense's replyOfficial
06 Oct 2025, 08:54Good day Cerri,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Kindly note the VOC Department has advised that they have made contact with you and will be assisting you further regarding your Hisense units.
Kind regards,
Hisense South Africa
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Kindly note the VOC Department has advised that they have made contact with you and will be assisting you further regarding your Hisense units.
Kind regards,
Hisense South Africa
Hisense's reply06 Oct 2025, 08:54
Official
Good day Cerri,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Kindly note the VOC Department has advised that they have made contact with you and will be assisting you further regarding your Hisense units.
Kind regards,
Hisense South Africa
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Kindly note the VOC Department has advised that they have made contact with you and will be assisting you further regarding your Hisense units.
Kind regards,
Hisense South Africa
CR
Cerri R's updateReviewer Update
07 Oct 2025, 12:37One would think that there would be a sense of urgency for a customer that ordered 3 items, of which 2 were defective, unfortunately that's not the situation for me. I've been understanding and patient, but my patience wares thin.
Yes i got a call, but the attitude i got from the agent that contacted me yesterday 😳 who, by the way also doesn't seem to answer emails asking for feedback, so i have reverted back to HP to hopefully get some feedback or my problem resolved.
I just want my dishwasher repaired, I don't want a refund, thats not asking too much is it, I'll return the soundbar to the store i purchased it from because I'm getting nowhere here so its easier to run around myself than get irritated with *********** people.
Yes i got a call, but the attitude i got from the agent that contacted me yesterday 😳 who, by the way also doesn't seem to answer emails asking for feedback, so i have reverted back to HP to hopefully get some feedback or my problem resolved.
I just want my dishwasher repaired, I don't want a refund, thats not asking too much is it, I'll return the soundbar to the store i purchased it from because I'm getting nowhere here so its easier to run around myself than get irritated with *********** people.
CR
Cerri R's update07 Oct 2025, 12:37
Reviewer Update
One would think that there would be a sense of urgency for a customer that ordered 3 items, of which 2 were defective, unfortunately that's not the situation for me. I've been understanding and patient, but my patience wares thin.
Yes i got a call, but the attitude i got from the agent that contacted me yesterday 😳 who, by the way also doesn't seem to answer emails asking for feedback, so i have reverted back to HP to hopefully get some feedback or my problem resolved.
I just want my dishwasher repaired, I don't want a refund, thats not asking too much is it, I'll return the soundbar to the store i purchased it from because I'm getting nowhere here so its easier to run around myself than get irritated with *********** people.
Yes i got a call, but the attitude i got from the agent that contacted me yesterday 😳 who, by the way also doesn't seem to answer emails asking for feedback, so i have reverted back to HP to hopefully get some feedback or my problem resolved.
I just want my dishwasher repaired, I don't want a refund, thats not asking too much is it, I'll return the soundbar to the store i purchased it from because I'm getting nowhere here so its easier to run around myself than get irritated with *********** people.