PROBLEMS SINCE UNBOXING PRODUCT

Good day

For the first time in my life that I purchased a HiSense product, I am having one fault after the other.

I have logged three tickets and three repair orders were done and my problem is still not resolved.

The last repair order which Mikectrolight Appliances Servcies attended to, the technician said he will advise Hisense to replace the product as they don’t know what is causing the problem.

I have since not hear back from Hisense and upon contacting Mikectrolight Appliances Servcies, I was advised to deal with Makro where I purchased the machine.

I am fed up with the persistent problems and would like a new machine to be delivered.

Please see below the ticket and/or repair order numbers: *** - Mikectrolight Appliances Servcies – WATER DRAINAGE PIPE KINKED – problem since unboxing *** - MACPRO APPLIANCE SERVICES – SOFTENER DISPENSED WITH SOAP IN WASH CYCLE *** - Mikectrolight Appliances Servcies - SOFTENER DISPENSED WITH SOAP IN WASH CYCLE

Please assist urgently as my clothes are not washing properly due to softener in the washing cycle and does not get softener in the final rinse as everything is taken in the wash cycle.