Poor workmanship on Products

I have previously bought a Hisense Washing machine, upon delivery the front panel and the clips were cracked and broken. After many arguments with Takealot employees, it took a week to have the item replaced.

This week I purchased a Hisense Fridge (order number ***), the fridge was delivered on the 27 September 2022, upon switching it on the fridge light was not working, I logged a return (return number MRRN-XQXD6-R6WQ) on the same day. Takealot collected the fridge on 28/09/2022, however, did not bring the replacement fridge along.

I contacted the Takealot.com contact centre and spoke to an agent name Lisa, who said she can't give the manager's name and work number to escalate the complaint as it is against the POPIA Act. I have told her im not asking for their personal contact details but work contact details. I then asked Lisa for her surname as I am going to escalate the complaint. I was told she could not give me her surname or employee number either as it is against POPIA Act.

As a customer, I am not receiving for the service I have paid for from Takealot. It seems that they are selling defective products to their customers and making their customers hang ten for their refunds and have items to be replaced.

I was told it will take one week for a decision to be made before a replacement fridge can be delivered. If the fridge was 6 months old I will understand the evaluation process, however, this is a brand new fridge that as a customer I have to wait for the valuation to take place.

This is not fair to me as I have to sit without a fridge for more than a week. Really terrible service from takealot.com,

Please do not buy from TAKEALOT, their return process is really ****.