Poor workmanship

Please don't purchase any Hisense products.

I would like to formally express my dissatisfaction with the service I have received regarding my TV repair. My TV was booked in for repairs on 17 December 2025, and Hisense technicians collected it on that date. Since then, not a single agent has contacted me to provide an update on the repair process. I have had to make repeated follow-ups myself, and to date I still do not know the cost of the repairs. Each time I contact your agents, I am told that someone will call me back, but no one has done so. This TV was repaired on the 22nd December 2025.

I find this level of communication and service unacceptable.

Over the past 15 years, I have experienced ongoing issues with Hisense TVs. In my experience, these TVs have an average lifespan of about five years, despite customers spending a significant amount of money on the brand. Your records will show that I have purchased three Hisense TVs, and all of them have given me problems. I am extremely disappointed with the poor service and lack of feedback from Hisense.

Please note that I clearly informed your technicians at the time of collection that if the repair cost exceeds R1,000, I do not wish to proceed and you may keep the TV.

I expect urgent feedback on the status of my TV and the repair cost.