Poor user experience

Have an issue with my Hisense that I purchased 3 months ago. When I bought it from Makro the sales guy told me that if ever I have an issue with the product that Hisense will come out and sort it out at my premises. I now do have an issue with my TV, Logged a call on Friday, Hisence did not get in contact with me and advised a tech will come through, A tech came on Thursday, did not test and advise tv will be picked up and left. So I assumed it will be picked up same day. So I called Hisence on Friday to find out and the call center Agent advised me that the the call was only logged yesterday to their service provider and that the TV can only be Puck up on Monday. How long does one have to stay without a TV. So it still has to go to their workshop for repairs not sure how long this will take. It just sad that a customer pays so much for a TV and less than 3 months time the TV breaks, Is the parts no more of quality. It like a brand new TV going in to put in parts :-(. Just a bad user experience from a customers end