Poor Support

I have complaining on Social Media about the phone that i bought @ MWEB Store at Canal walk..It is a Hisense Pure 1 smartphone. This phone is hasnt even made a year and it is giving problem.<br> <br> I consultant from Hisense call after a made numerous complains on the Hisense Facebook page. He took my details and promised me that he will call me or email me. It is 9 days later and he hasnt called or mailed me.<br> <br> This is such a shocking service. The phone is completely off and it doesn't power on anymore.