Poor Software

I recently started using the DSTV NOW app on my hisense TV. When watching sport channels (live) the streaming service will go into an indefinite buffering state which is unrecoverable. You have to manually exit what you are viewing and then go back into the specific channel for the process to be repeated every few minutes. This is extremely frustrating!

1. I have contacted Hisense for an update and updated my TV to the lastest firmware; 2. I have contacted Hisense for further support since the issue was not resolved with the update and they suggested I clear my cache and memory, issue still not resolved.

I am not going to tolerate further explanations and will greatly appreciate a solution before I return my TV for a refund!