Poor service/Poor communication

Hisense was quick to send a technician to come and assess why my 3 years old fridge stopped working. The technician came on Friday and after his assessment, call centre officials told him the fridge is out of warranty. I called the technician again and he informed me that he spoke to the Hisense manager who told him that they will fix the fridge but will not pay for the main board since he found roaches.

I called Hisense customer care today and I was told that I must contact the office of technicians. I called the office on the number they provided which is *** and no success. Is Hisense implying that we put roaches inside the main boards. Till today I'm with a fridge that is not working and no one from Hisense or technicians side bothered to contact me on the way forward.

All I need is a straight answer on whether they will repair my fridge, or I should go a look for a better brand of fridge. A FRIDGE IS AN ESSENTIAL ITEM/NECESSITY. The reason I bought Hisense was because my fridge convinced me that they are better, and I regret buying Hisense. Repair number ***