Poor Service: REPAIR ***4

I bought a Hisense TV at Game last year firstly due to the picture quality and the 3 year warranty on the product as other manufactures where only offering 2 year warranties. I logged a call on the 16 March 2015 only find out that my call was not logged and had to log another call on the 18 March 2015, my call was then assigned to Mastercare and have yet to get feedback from Hisense or Mastercare. When I called on the 23 March it was as if is my fault that I did not receive prompt service as I had chosen for the TV to be collected from my house. If this is the service that one should expect from Hisense, I am definitely not purchasing another item from you.