RK
Ronel K
1 reviews | Active since Dec 2020
08 Nov 2025, 08:28
POOR SERVICE NOT RECOMMENDABLE!!!!
If I could give a minus 5 star and more I would. Absolutely PATHETIC service!!! The freezer compartment's seal does not seal properly. After lodging a complaint, the technician just pitched at my address, on a Saturday without warning..... I was not at home. I have told him and emailed customer service that I am at work Mondays to Fridays from 6:30 until 6pm and only available on Saturdays and Sundays. I also said in the email to make an appointment (in advance) via email for the technician to come out on a Saturday as that is the only time I am available. Yet I have thousands of missed calls from them during the times I said NOT to call me. When I got home yesterday, I realized that something was wrong and the freezer door was slightly open and all of my frozen items were defrosted. I bought over R3500 worth of meat, vegetables and other products and had to throw it in the bin due to absolute poor F@CKING customer service from Hisense!!!!
I am beyond mad due to stupidity and the lack of communication. Don't people listen or can't they F@CKING READ???????????
Helpful (0)
Replies (14)0
Replies (14)
Hisense's replyOfficial
08 Nov 2025, 09:19Hi Ben D,
Please accept our sincere apologies for the inconvenience caused. We would like to clarify that once a service call has been booked, our technicians will contact you directly to confirm the appointment. Kindly note that our call centre team is only informed of the turnaround time and not the exact date of the technician’s visit, our technicians have been made aware of your availability and will contact you.
Regards,
MM.
Please accept our sincere apologies for the inconvenience caused. We would like to clarify that once a service call has been booked, our technicians will contact you directly to confirm the appointment. Kindly note that our call centre team is only informed of the turnaround time and not the exact date of the technician’s visit, our technicians have been made aware of your availability and will contact you.
Regards,
MM.
Best regards,
Hisense's reply08 Nov 2025, 09:19
Official
Hi Ben D,
Please accept our sincere apologies for the inconvenience caused. We would like to clarify that once a service call has been booked, our technicians will contact you directly to confirm the appointment. Kindly note that our call centre team is only informed of the turnaround time and not the exact date of the technician’s visit, our technicians have been made aware of your availability and will contact you.
Regards,
MM.
Please accept our sincere apologies for the inconvenience caused. We would like to clarify that once a service call has been booked, our technicians will contact you directly to confirm the appointment. Kindly note that our call centre team is only informed of the turnaround time and not the exact date of the technician’s visit, our technicians have been made aware of your availability and will contact you.
Regards,
MM.
Best regards,
RK
Ronel K's updateReviewer Update
19 Nov 2025, 03:00Its been over 2 weeks now and NO ONE has emailed me yet. AGAIN - POOR CUSTOMER SERVICE AND I HAD TO SUFFER FINANCIAL LOSS DUE TO YOUR INCOMPETENCE
RK
Ronel K's update19 Nov 2025, 03:00
Reviewer Update
Its been over 2 weeks now and NO ONE has emailed me yet. AGAIN - POOR CUSTOMER SERVICE AND I HAD TO SUFFER FINANCIAL LOSS DUE TO YOUR INCOMPETENCE
Hisense's replyOfficial
19 Nov 2025, 08:33Hi Ronel,
We sincerely apologise for the inconvenience. Our team will contact you via email.
Kind regards,
MM.
We sincerely apologise for the inconvenience. Our team will contact you via email.
Kind regards,
MM.
Best regards,
Hisense's reply19 Nov 2025, 08:33
Official
Hi Ronel,
We sincerely apologise for the inconvenience. Our team will contact you via email.
Kind regards,
MM.
We sincerely apologise for the inconvenience. Our team will contact you via email.
Kind regards,
MM.
Best regards,
Hisense's replyOfficial
19 Nov 2025, 10:50Hi Ronel,
Please note that we have reached out to you by email to confirm your availability for Saturday, 22/11/2025. Kindly respond promptly, as we are requesting a technician to attend on a weekend. Technicians do not normally work on weekends, but we are making this exception to find the best possible solution to assist you.
Kind regards,
MM.
Please note that we have reached out to you by email to confirm your availability for Saturday, 22/11/2025. Kindly respond promptly, as we are requesting a technician to attend on a weekend. Technicians do not normally work on weekends, but we are making this exception to find the best possible solution to assist you.
Kind regards,
MM.
Best regards,
Hisense's reply19 Nov 2025, 10:50
Official
Hi Ronel,
Please note that we have reached out to you by email to confirm your availability for Saturday, 22/11/2025. Kindly respond promptly, as we are requesting a technician to attend on a weekend. Technicians do not normally work on weekends, but we are making this exception to find the best possible solution to assist you.
Kind regards,
MM.
Please note that we have reached out to you by email to confirm your availability for Saturday, 22/11/2025. Kindly respond promptly, as we are requesting a technician to attend on a weekend. Technicians do not normally work on weekends, but we are making this exception to find the best possible solution to assist you.
Kind regards,
MM.
Best regards,
RK
Ronel K's updateReviewer Update
19 Nov 2025, 21:09Do what do you do when someone has a complaint and can not attend the site after hours???
Not my fault Hisense produce such poor quality of service and product and on a highly recommended platform as Takealot
Not my fault Hisense produce such poor quality of service and product and on a highly recommended platform as Takealot
RK
Ronel K's update19 Nov 2025, 21:09
Reviewer Update
Do what do you do when someone has a complaint and can not attend the site after hours???
Not my fault Hisense produce such poor quality of service and product and on a highly recommended platform as Takealot
Not my fault Hisense produce such poor quality of service and product and on a highly recommended platform as Takealot
Hisense's replyOfficial
20 Nov 2025, 08:21Hi Ronel,
Please kindly confirm your availability in email so we can arrange for a technician to attend to you.
Kind regards,
MM.
Please kindly confirm your availability in email so we can arrange for a technician to attend to you.
Kind regards,
MM.
Best regards,
Hisense's reply20 Nov 2025, 08:21
Official
Hi Ronel,
Please kindly confirm your availability in email so we can arrange for a technician to attend to you.
Kind regards,
MM.
Please kindly confirm your availability in email so we can arrange for a technician to attend to you.
Kind regards,
MM.
Best regards,
RK
Ronel K's updateReviewer Update
21 Nov 2025, 19:37No I am not available!
I had to suffer a financial loss due to Hisense's lack of knowledge and communication. Wonder who will pay for that
I had to suffer a financial loss due to Hisense's lack of knowledge and communication. Wonder who will pay for that
RK
Ronel K's update21 Nov 2025, 19:37
Reviewer Update
No I am not available!
I had to suffer a financial loss due to Hisense's lack of knowledge and communication. Wonder who will pay for that
I had to suffer a financial loss due to Hisense's lack of knowledge and communication. Wonder who will pay for that
Hisense's replyOfficial
22 Nov 2025, 07:18Hi Ronel,
Kindly provide us with the date and time you are available so we can arrange for our technician to call out.
Kind regards,
MM.
Kindly provide us with the date and time you are available so we can arrange for our technician to call out.
Kind regards,
MM.
Best regards,
Hisense's reply22 Nov 2025, 07:18
Official
Hi Ronel,
Kindly provide us with the date and time you are available so we can arrange for our technician to call out.
Kind regards,
MM.
Kindly provide us with the date and time you are available so we can arrange for our technician to call out.
Kind regards,
MM.
Best regards,
RK
Ronel K's updateReviewer Update
26 Nov 2025, 21:35Oh now I have to share my privacy on social media? Where the hell is the email you promised to send so called MV?????????? And who will reimburse me for my financial loss due to your failure to reply and respond?
RK
Ronel K's update26 Nov 2025, 21:35
Reviewer Update
Oh now I have to share my privacy on social media? Where the hell is the email you promised to send so called MV?????????? And who will reimburse me for my financial loss due to your failure to reply and respond?
Hisense's replyOfficial
27 Nov 2025, 08:15Hi Ronel,
We have emailed you requesting your available dates so that we can arrange for a technician to attend to your case on a Saturday.
Kind regards,
MM.
We have emailed you requesting your available dates so that we can arrange for a technician to attend to your case on a Saturday.
Kind regards,
MM.
Best regards,
Hisense's reply27 Nov 2025, 08:15
Official
Hi Ronel,
We have emailed you requesting your available dates so that we can arrange for a technician to attend to your case on a Saturday.
Kind regards,
MM.
We have emailed you requesting your available dates so that we can arrange for a technician to attend to your case on a Saturday.
Kind regards,
MM.
Best regards,
RK
Ronel K's updateReviewer Update
05 Dec 2025, 20:45You are a joke Hisense!!!!
Please take a screenshot of where you have emailed me!!!!!!!!!!!!!!!!!!!!!
This is ridiculous!!!!!!!
Please take a screenshot of where you have emailed me!!!!!!!!!!!!!!!!!!!!!
This is ridiculous!!!!!!!
RK
Ronel K's update05 Dec 2025, 20:45
Reviewer Update
You are a joke Hisense!!!!
Please take a screenshot of where you have emailed me!!!!!!!!!!!!!!!!!!!!!
This is ridiculous!!!!!!!
Please take a screenshot of where you have emailed me!!!!!!!!!!!!!!!!!!!!!
This is ridiculous!!!!!!!
Hisense's replyOfficial
06 Dec 2025, 10:08Hi Ronel,
Kindly note that we sent you an email on the 19th of November requesting confirmation of your availability and preferred time for us to arrange a call-out. Please respond to the email so that we can schedule the visit accordingly.
Kind regards,
MM.
Kindly note that we sent you an email on the 19th of November requesting confirmation of your availability and preferred time for us to arrange a call-out. Please respond to the email so that we can schedule the visit accordingly.
Kind regards,
MM.
Best regards,
Hisense's reply06 Dec 2025, 10:08
Official
Hi Ronel,
Kindly note that we sent you an email on the 19th of November requesting confirmation of your availability and preferred time for us to arrange a call-out. Please respond to the email so that we can schedule the visit accordingly.
Kind regards,
MM.
Kindly note that we sent you an email on the 19th of November requesting confirmation of your availability and preferred time for us to arrange a call-out. Please respond to the email so that we can schedule the visit accordingly.
Kind regards,
MM.
Best regards,
RK
Ronel K's updateReviewer Update
21 Jan 2026, 19:32Oh MM I did, but you demand I first send you my address as I have since moved???
I have given you a time and date when I am available for a technician to come and sort out the **** product that you make and still had the nerve to say I should give my address first before an appointment via email can be made.
WHAT TYPE OF CUSTOMER SERVICE IS THAT???????
You keep playing for time and keep on playing this yo-you game with me.
Check this out:
image.png 61.48 KB
I do wonder what Takealot will say about promoting their items but have this review rate
I have given you a time and date when I am available for a technician to come and sort out the **** product that you make and still had the nerve to say I should give my address first before an appointment via email can be made.
WHAT TYPE OF CUSTOMER SERVICE IS THAT???????
You keep playing for time and keep on playing this yo-you game with me.
Check this out:
image.png 61.48 KB
I do wonder what Takealot will say about promoting their items but have this review rate
RK
Ronel K's update21 Jan 2026, 19:32
Reviewer Update
Oh MM I did, but you demand I first send you my address as I have since moved???
I have given you a time and date when I am available for a technician to come and sort out the **** product that you make and still had the nerve to say I should give my address first before an appointment via email can be made.
WHAT TYPE OF CUSTOMER SERVICE IS THAT???????
You keep playing for time and keep on playing this yo-you game with me.
Check this out:
image.png 61.48 KB
I do wonder what Takealot will say about promoting their items but have this review rate
I have given you a time and date when I am available for a technician to come and sort out the **** product that you make and still had the nerve to say I should give my address first before an appointment via email can be made.
WHAT TYPE OF CUSTOMER SERVICE IS THAT???????
You keep playing for time and keep on playing this yo-you game with me.
Check this out:
image.png 61.48 KB
I do wonder what Takealot will say about promoting their items but have this review rate
Hisense's replyOfficial
26 Jan 2026, 08:26Hi Ronel,
Please note that your new address is required to update your details before we can confirm anything.
Regards,
MM.
Please note that your new address is required to update your details before we can confirm anything.
Regards,
MM.
Best regards,
Hisense's reply26 Jan 2026, 08:26
Official
Hi Ronel,
Please note that your new address is required to update your details before we can confirm anything.
Regards,
MM.
Please note that your new address is required to update your details before we can confirm anything.
Regards,
MM.
Best regards,