POOR SERVICE MTN AND HISENSE

On the 15 April 2019 I returned my Hisense U962 handset to Ackermans Centurion Mall when the screen became unresponsive. After numerous calls by a Ackermans staff member we still do not have a clear idea what is going on. I received a ref no TCR012186 by sms about a day a go.

As the handset is less than a year old, and the pathetic servcie I want my money returned in terms of the Consumer Protection Act.