Poor service - Job card ***

<p>I bought a fridge about two years ago through one of the retail store and the fridge is not functioning properly including making some grinding noise on and off as well . I lodged a service request with the retail store and Hisense has sent about 4 guys to on different occassions to fix the fridge . All the agents that they have sent did not leave any paper work of what was wrong with the fridge nor what they fixed and all of them apperently were doing guess work as they fixed different things. The fridge only works for at most two days after being fixed . None of the agents - serivice agents / customer care have ever called back to see if the fridge is working properly after thier attempted repair. Funny part is everytime you call teh customer care , they have evidence that the service repair agent updated on the job card that they fridge was repaired but they could not make a simple follow up courtesey call to check if all is well.. Have lost thousands of foods stuff due to it getting bad because of the fridge condition.</p> <p> </p> <p>This has been going on since December 2016 . Efforts to get proper help from the call centre fruitless. I have even asked to speak to someone senior and have always been transfered to the call sentre.Wrote an email to the customer service email on the 4th of January and recieved an out of office response from R Jackson and till this day have not recieved and response on my email.</p> <p> </p> <p>Went back to the retail store and they have indicated that they have also been unable to get any assitance from Hisense on this matter.</p> <p> </p>