Poor service in getting spare parts

We have been waiting 3 months for a replacement ice/water dispenser lever that broke, and every time we ask the spares line about the status, we're told it's still out-of-stock. Also no responce from customer complaints email address. The only reason we bought the Hisense fridge/freezer was because the Dion Wired sales person told us getting replacement parts is no problem as they are manufactured locally. How many fridgees have been produced in the last 3 months and they couldn't take one of the levers we are looking for and put it into spares stock, so we can buy it. Should have gone with my first instinct and bought the LG or Samsung version. Getting a replacement part from overseas would have been easier than getting a part from the factory less than 100KM away from us.