rM
reneilwe M
1 reviews | Active since Jun 2017
09 Jun 2024, 22:11
Poor service from hisense
This complaint has been on hold for the past 2 months and we don't have a way forward . The TV is at a credible service provider and cannot be fixed because hisense requires proof of purchase which we do not have but have the copy of the box and bank statement that shows the product was from kolonnade GREAT SOUND .all this was send but we still don't have answer to whether TV will be fixed or not because GREAT SOUND system has crushed . Hisense is also failing us as their customer we have 3 Hisense tv and we now wondering if it is a good decision to buy from Hisense anymore .
The Hisense customer service is their duty to help us as their customers but no service at all
Helpful (0)
Replies (3)0
Replies (3)rM
reneilwe M's updateReviewer Update
12 Jun 2024, 09:50Unfortunately, we only work with the original slip or the reprint, the bank statement does not confirm the items that were bought it only shows the store name and that is not enough information.
Kind Regards
Relebohile Leuta
Hisense SA Sales Holdings (Pty) Ltd.
Relebohile Leuta
Hisense SA Sales Holdings (Pty) Ltd.
This is the respond I got from HI sense
They asked me to send bank statement and requested the quatation from their ya licensed repairer and when they see its R5050 ( of which i think the though it was worth thier 43 inch )they gave me the above response . When I call they tell me they cannot prove if I bought the tv as a secondhand .
There is dispatch box that shows when the TV was recieved by the store . Can they not trace according to that information. To see when that tv was new when the shop recieve the tv? Which was exactly a month before we bought the tv .
They asked me to send bank statement and requested the quatation from their ya licensed repairer and when they see its R5050 ( of which i think the though it was worth thier 43 inch )they gave me the above response . When I call they tell me they cannot prove if I bought the tv as a secondhand .
There is dispatch box that shows when the TV was recieved by the store . Can they not trace according to that information. To see when that tv was new when the shop recieve the tv? Which was exactly a month before we bought the tv .
rM
reneilwe M's update12 Jun 2024, 09:50
Reviewer Update
Unfortunately, we only work with the original slip or the reprint, the bank statement does not confirm the items that were bought it only shows the store name and that is not enough information.
Kind Regards
Relebohile Leuta
Hisense SA Sales Holdings (Pty) Ltd.
Relebohile Leuta
Hisense SA Sales Holdings (Pty) Ltd.
This is the respond I got from HI sense
They asked me to send bank statement and requested the quatation from their ya licensed repairer and when they see its R5050 ( of which i think the though it was worth thier 43 inch )they gave me the above response . When I call they tell me they cannot prove if I bought the tv as a secondhand .
There is dispatch box that shows when the TV was recieved by the store . Can they not trace according to that information. To see when that tv was new when the shop recieve the tv? Which was exactly a month before we bought the tv .
They asked me to send bank statement and requested the quatation from their ya licensed repairer and when they see its R5050 ( of which i think the though it was worth thier 43 inch )they gave me the above response . When I call they tell me they cannot prove if I bought the tv as a secondhand .
There is dispatch box that shows when the TV was recieved by the store . Can they not trace according to that information. To see when that tv was new when the shop recieve the tv? Which was exactly a month before we bought the tv .
Hisense's replyOfficial
12 Jun 2024, 12:51Hi Reneilwe,
We have been informed that the store is assisting in this regard. We will keep in touch, thank you.
Regards,
TPN
We have been informed that the store is assisting in this regard. We will keep in touch, thank you.
Regards,
TPN
Hisense's reply12 Jun 2024, 12:51
Official
Hi Reneilwe,
We have been informed that the store is assisting in this regard. We will keep in touch, thank you.
Regards,
TPN
We have been informed that the store is assisting in this regard. We will keep in touch, thank you.
Regards,
TPN
rM
reneilwe M's updateReviewer Update
25 Jun 2024, 16:06Hi I am still waiting for an update as I was told the store will send Hisense the slip in 48 hrs from the 12 June. No update
rM
reneilwe M's update25 Jun 2024, 16:06
Reviewer Update
Hi I am still waiting for an update as I was told the store will send Hisense the slip in 48 hrs from the 12 June. No update