Poor service from Hisense.

On the 30/09/2023 I bought myself a Hisense E60 cell phone from Mr Price Tokai. Two days later the phone froze. I didn't take much note of it because I thought it was just a mistake I made. Two days later in the early hours of the morning I tried to switch my phone alarm off and once again it froze and I just couldn't switch the alarm off. I later during the day called the store and was told by the salesperson I have to bring evidence of what is happening to the phone. Be reminded that this is 3 days away from the out of box warranty. That very day I drafted an email to Hisense and they too told me to take it back to the store. I couldn't provide evidence but on the 8th day as I was on the road the phone froze again, I immediately took it to the store took videos of what's happening and provided the evidence to the salesperson. Phone went in for repairs came back with the same problem and once again I had to return it to the store for repairs. To date I've only had the phone in my possession for a week and 3 days. I still haven't heard from Hisense or the store. While at the store the salesperson spoke to someone about refunding me because this was a cash sale. I turned around and another customer mentioned that she too has problems with her phone, same as mine and the same problem. They have all my details and as mentioned another week has gone by without this phone.