Poor Service from Hisense

<p>I bought a Hisense 650Lt Fridge from Russels Christiana, 15/10/2014. Two months later(december 2014) i complained that the fridge is getting very hot on the outside, you can't touch it to clean, and it is not keeping the food cold in the inside. Only in April 2015 a service agent came to fix the problem, telling me that he changed the settings of the temprature of the fridge and that i should not change it. I left it just like that, then it was winter and the food was ok inside the fridge, but outside the fridge was still getting hot.</p> <p>In November 2015, i complained again about it but there was no service agent to fix the problem, and in January 2016 i phoned Russels and complained that the fridge is leaking water and is not keeping the food cold inside the fridge. The complain number WT ********** 6/01 with a credit Auth nr. But still nothing has been done. Now the fridge is freezing everything and is still leaking water!!!!!!! This is 6 months now!!! Russels say they keep phoning Hisense but don 't get any response. I have 2 babies in my house and can't keep their food or milk inside the fridge for it is frozen!!!!!!! I need a New fridge and not a repaired one!!!!!!!!!!!!!!!!!!!!!!!!! Can you please help me?? This is going on for to long, my account is been paid in full, and i don't see why is must wait 6-8months for a fridge to be repaired or exchanged, this is a item that i bought because i NEED it. I can't keep milk, butter, fruit, and salads or anything inside the fridge unless i want it frozen!!!</p>