poor service delivery for faulty Hisense item

I ordered a Hisense Home Sound System from HiFi Corporation online and it was delivered faulty (the CD tray does not close without pushing it manually). I immediately reported this to HiFi Corp and was told that someone would come to my home to repair or replace. The next day I got an email from Hisense, saying I had to take it back to the shop from which I bought it. I emailed them back saying there is no store, as I bought it online. Again I was told I have to take it into a HiFi store. The nearest is not near me, I can't take time off work nor should I have to use petrol to get there, it is in a particularly ***** part of town. In addition the manager of that store (who was super helpful) said that it is HiFi policy that someone comes to me if I order online. Not sure if HiFi or Hisense is at fault here, but I am not happy, neither with the condition of my brand new purchase, nor the manner in which it is being dealt with.