poor service delivery

Purchased a fridge from game on the 2 November. the fridge has not worked since the purchase. sent a complaint on Thursday with all details and I was told by Game that Hisense would come out and have a look at the fridge and replace it if i was unhappy. It is now Tuesday and I have heard nothing from them, just had to wait and be ignored. I've called, emailed, and have had to throw away food and products and I will not be refunded money for that. Hisense customer service is really poor. I have been so patient and understanding but they just dont care about their customers.