Poor service, beyond ***********

This is the second complaint to Hisense in less than a week, I'm honestly worn out with the level of incompetence. i received an email from their care department on Wednesday with and attachment that my credit/exchange is approved but to my not so surprise details on the receipt belong to a customer I don't even know in Rustenburg who bought their tv at Game in 2022. I bought a 65 inch Smart tv ln April this year at Pick n Pay Greenstone that stopped working in less than 6 months. They came to house house and I told them I don't want to repair a new tv I just bought so they should refund me my money or give me a new one which they declined sighting the model is old, constantly escalating to their finance every time, claiming to call or visit my premises which they never did among other excuses. I kept receiving SMSs with reference *** from the 14th of October to either expect a call, service is booked or repair acknowledged. By the way the same Store that i bought and gave my money to buy the tv also dismiss me everytime and tell me to chase the matter with Hisense which is a story for another day. I'm without a tv for over month that i bought cash and no progress has been made to date. I just want a new tv or my full refund and as God as my Witness i will never buy or recommend anyone to buy a Hisense product