1 reviews | Active since Mar 2025
Poor service
Good morning Hisense
It's been a month I'm been struggling with my Hisense 75 inch smart tv 4K, we have log a case after a case for them to come and collect my TV.
Finally after several cases that were log they come and collect my TV, it was very frustrating.
I do understand it was a 6 working day policy to get my TV back.
I got my TV back on the 28th of February 2025 and the next day when we were installing the TV we experienced their is no sound on the TV.
I let it go by the weekend because it's weekend. The Monday morning I called this Marco guy who works for Hisense and I did explain to him what is the problem now. My TV left with sound and came back without sound.
He promised me it's fine the Tuesday he will send a technician to come and assist me.
The Tuesday I called him and he said to me two of his technicians didn't come to work.
After that I never heard anything from him and when I whatsapp him or call him he ignoring my calls and messages
Marco contact number - ***
It was the most difficult service I ever experienced in my entire life.
TPN
TPN
Got your reply message and I hope it will be actioned shortly.
My frustration and anger is very high because my TV left with sound and it came back without sound.
The person who ignores my calls name is Marko not Marco.
Got your reply message and I hope it will be actioned shortly.
My frustration and anger is very high because my TV left with sound and it came back without sound.
The person who ignores my calls name is Marko not Marco.
I received a message back from you yesterday that you will come back to me regarding my query and I'm still waiting on feedback.
It's very frustrating because I called this Marko guy several times and he ignored my calls.
It's been a whole week I need assistance to get my sound back on my TV from Hisense it's very disgusting because my TV left with sound and came back without sound.
Marko contact details - ***
I'm very disappointed in your service.
Kind regards
Shane
I received a message back from you yesterday that you will come back to me regarding my query and I'm still waiting on feedback.
It's very frustrating because I called this Marko guy several times and he ignored my calls.
It's been a whole week I need assistance to get my sound back on my TV from Hisense it's very disgusting because my TV left with sound and came back without sound.
Marko contact details - ***
I'm very disappointed in your service.
Kind regards
Shane