Poor Service and Response from Hisense

I have been struggling to get hold of Hisense SA since June 2014. After numerous e-mails from their website, calling the call centre number as well as the 2 other numbers as given on the website I eventually got hold of them on the 9th of February 2015. I was put through to Aulechia in spares - gave my request and was asked for my e-mail address, cellphone number, model number of my freezer etc. I gave all the necessary information and was told she will get back to me via e-mail ( quotation will be mailed me ). Exactly 1 week later I called again and requested a manager of some sort to speak to. Was put through to Mr Faiz Toefy - call centre supervisor. He was very apologetic and civilized and took all my particulars again and told me he will follow it up with Aulechia (which he did) and he forwarded my particulars to her again and told her to call me before 14:00 of that particular day. No response again from Aulechia so I gave her a call at 15:00 and she requested the whole s**** again as if she has never heard of me before. I got my quote the next day, made my eft on the 18th and mailed them the proof of payment. I am still wating for my spare.<br> <br> Not enough space to list all.