Poor service and communication! Fridge LED light not working!

What a horrible experience. I bought a fridge and it was reported to Hisense to come and fix the LED light that only worked for a few hours! I sent the technician the serial number of the fridge as per his request to order the light and he’ll come the following day to put in the light but tell me why this technician only came after hours while I knocked off early to accommodate his time and he just came without the new light and just came to check and tell me that yes he’s gonna have to come with the new light? I’ve wasted time to work from home, come back home early only for nothing to be done? And worst part I’m the first one to always call and check up how far they are and what’s happening!! This is so frustrating!