RM
Ronal M
1 reviews | Active since Aug 2014
31 May 2021, 10:12
Poor service
I bought a Hi-sense fridge from Makro just over a month ago. The fridge part is over freezing (on 4) and when I drop the settings to 3 the water collects at the crisper and the fridge does not cool enough. All the items in the fridge are starting to go off and Hi-sense says they will send a technician out and it will cost me R 400.00. If I don't pay then the warranty will be taken away
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Hisense's replyOfficial
02 Jun 2021, 11:26Dear Ronal,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890779.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890779.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply02 Jun 2021, 11:26
Official
Dear Ronal,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890779.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890779.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***