Poor Service

Pantetic Service from the Hisense Call center.. Reported my faulty washing machine about 3 weeks ago which is still under warranty. Last week I called the call center to follow up on my Complaint the agent told me they were off line. This morning I called again to follow up but the agent told that I according to their records their Technicians have been trying to contact me and my phone was always on voicemail which is not true. So the agent contacted the Technician in area to ensure that they contacted within an hour to confirm my address which didn't happen. Called the Call center at 14:37pm and I was Caller number 5 waited till my call was the 1st on line to be answered by the agent but the Agent canceled my call Again I called at 14:47pm and was caller number 9 on queue which I waited for 1hr 20min to be the 1st caller to be assisted by the agent again the agent canceled my call after waiting and holding.for such a duration? We are not going to he refunded for the airtime and our time trying to follow up on the faulty appliance and poor service. I wouldn't recommend anyone purchasing this brand.