poor service

A service call was booked for my mobile phone U980 hisense on the 6/05/2015 I was told it would take 7 working days today is the 9th working day and I'm told that the phone was only picked up yesterday and will only be attended to today which is really bad service on friday the 15th game store told me the unit was picked up on the 12th so I am being **** to and pushed around my ref no.***4