POOR SERVICE

To whom it may concern To say that I am disappointed is an understatement, the lack of service that I have received in the past month is downright low. My Hisense TV was booked in to be repaired from the 22-12-2020 and it has been a nightmare ever since, I have spoken to numerous agents in your call center , not sure if these calls are recorded cause that never mention it, I don’t even know if the team leaders listen to the calls for quality purposes, cause they do not speak the same language, the first 5 agents said the SLA/turnaround time is 7 days for any repairs and they never said working days who among them was Zandile Nzibande and Lillian Kuzwayo who are terrible at customer service or anything that involves assisting a client/customer, they run away from tough question and pretend that the call cut off mean-while they put you through to the service line to rate their service ( which led me to believe that there is no quality check, hence they do this and get away with it). I then spoke to Prosper Sibanda and Katie Mohlala who I felt that shame they tried their outmost best to assist however they were let down by Morne Rusty who has been lying since my TV was handed in to your workshop/house and has been running away from me and my husband ever since and has made empty promises till today, on Monday 11-01-2021 I spoke to him (Morne Rusty)after they conferenced a call with him cause he would not talk to me or take my calls or call us back when we called and he promised that I will have my TV by the 15-01-2021 after numerous up and downs from the 7 days SLA to 20days to not knowing how long it is supposed to take, I called yesterday and they assured us that they TV is done and we will get a call from the delivery guy to deliver the TV before COB , well I haven’t heard anything in fact I am the one that is doing to calling and getting people running away from me putting us to the service line not wanting to answer questions, when I called Tshepo Mabe ( who was given to us by your call center as the collection/delivery guy) he assured me that he knows nothing about my TV. Now is there anyone that is willing to give us service regarding this TV, in future please don’t give people warranty cause your company is failing at holding up the side of the bargain, we have been sent from pillar to post for almost a month now with no real help, someone needs to do their job that they been paid for, the service is really appalling and clearly no one is listening to the call quality. I want an apology and I want my TV back working and someone needs to be dealt with accordingly regarding this matter I am sick and tired. An urgent assistance in this matter will be highly appreciated. Frustrated customer/s *** ***