Poor Service

Logged a call for repairs under warrantee. That was quick and easy. Thereafter the service has been shocking. A few days later I I was contacted by an outsourced service provider to say they need to order the part so I would have to wait till next week. I was not happy to wait so long and tried to contact the Hisense call center …. One is always at least no 20 in the queue. So I never got to speak to anyone as I waited too long and my talk time ran out. Tried e-mail and received a ticket number. Excuse for service delays in email is due to pandemic there are limited resources. Really?? I tried via FB messenger and received quick responses that the team is working on this. Today I followed up again via FB as that is the only channel where you get a response. Still told the team is working on this and then suddenly an SMS advising that my service call has been cancelled!!! How much more can a customer take and not get really angry???

I have advised them via email and FB messenger to reinstate the call as I didn’t cancel. Apparently the team is attending to the matter. So I pointed out that I didn’t even receive an apology… then a message followed apologizing … really? At this point I’m still caller no 20 in the queue and no TV since last week.

Does the Ecco know what’s happening and what is being done a about service delivery?